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Terms of Sale

RETURN POLICY

1.1 RETURNS AND CREDITS

100% credit will be given for resalable merchandise returned in the original, unmarked, unsoiled package, 14 days from the date of purchase with office approval. Credit/return will be given by original form payment.

No credit will be given for merchandise that have been used.

No credit will be given for merchandise returned that is not resalable.

No credit will be given for items that are marked, labeled, used or soiled packaging.

No credit will be given on merchandise that has been discontinued, clearance, special ordered, skin care, makeup & prepacks, furniture, hair extension, brushes, combs, scissors.

No credit will be given for items that fall in the "Final Sale Bracket Above".

1.2 RESTOCKING FEES FOR RETURN ITEMS

A 30% restocking fee will be applied to RETURN MERCHANDISE

1.3 DISCREPANCIES/CREDIT ANNULMENT

No credit will be issued to items that do not comply with the Windsor Beauty return policy. Items that will not receive a credit include, but are not limited to:

Items that are returned after thirty days (30) days.

Items that have been used.

Items not deemed to be resalable.

Items that are marked, labeled, or have been used.

Items that have been discontinued.

Special order items.

Clearance items.

Items that fall in the 1.2 section below with retail product returns for no credit/final sale brands.

1.4 RETAIL PRODUCT RETURNS FOR NO CREDIT/FINAL SALE BRANDS

  • Ardell
  • All Hair Extensions
  • Liquid Keratin
  • China Glaze (All Polish&Gelaze)
  • Framar (Foil It, Wet Brush, Color Me Fab)
  • Dryers, Flat Irons, Diffusers, Hot Rollers, Curling Irons,
  • Fake Bake
  • Furniture
  • GiGi
  • Micha - All Lashes & Glue
  • OPI - All Polishes, Gel Color, Axxium
  • All tanning lotions
  • The Balm Cosmetics, and Pupa Cosmetics
  • Brushes, Combs, Clips
  • Professional Products (Bleach, Color, Developer)
  • Clippers, Trimmers, Comb Attachement, Blades

1.5 DEFECTIVE MERCHANDISE

Windsor Beauty Supply assumes no responsibility unless damages are reported upon receiving the shipment. Retail product will be accepted as damaged and replaced for the customer for damages resulting from manufacturing defect.

Any damages must be notified to Windsor Beauty Supply within 24 hours of receiving the shipment. Returns are issued as a credit with original form of payment.

No credit will be given for defective merchandise returned less than half full.

If damages/defects are not reported upon 24 hr of delivery, the product on that shipment will no longer be accepted in the coming months due to any of the following reasons:

  • Broken pumps
  • Dented bottles
  • Expired products
  • Separation

1.6 COLOR

No  returns on color. Please note, the hair color swatches are for digital previewing only and are not an exact representation of the actual hair color. Windsor Beauty Supply is not held responsible for any inaccuracies or discrepancies on hair color results.

1.7 EQUIPMENT/FURNITURE

No credit on specially ordered equipment and any furniture sales. All sales are final.

1.8 ELECTRICAL

No returns, exchanges or refunds, only manufacturer warranty. Manufacturer warranty applies to all electrical. Please see point 2 for electrical warranties.

1.9 SHEARS

Windsor Beauty Supply will only guarantee shears that have a manufacturer’s warranty and only if it is a manufacturer’s defect. Our office must be notified of any manufacturer defects within 24 hours from the time the shear was received.

2. WARRANTIES

Any electrical appliance that has been abused or tampered with will void any warranty and is strictly enforced. All defective replacements/credits must be accompanied by proof of purchase. All defective replacement warranties are based on the original purchase dare and require proof of purchased before replacement is considered.

2.1 IRON/DRYER ELECTRICAL WARRANTY

All electrical is final sale. Electrical defectives must be accompanied by original invoice. All electrical must be tested before warranty is valid. Warranties start only from the original date of purchase.

  • Dannyco blow dryers and Irons: One (1) year defective replacement warranty.
  • Dannyco wax warmers/UV lamps: One (1) year defective replacement warranty.
  • GiGi wax warmers:. (6 months) defective replacement warranty.
  • Helen of Troy/Hot Tools electrical: One (1) year defective replacement warranty.
  • OPI UV and LED lamps: Manufactures 1year warranty only, sent to vendor for repair
  • Schwarzkopf electrical: Two (2) years defective replacement warranty. 
  • Aria: All tools (1) year defective replacement warranty
  • Croc: (1) year defective replacement warranty
  • T3: Based on manufacturers warranty. Pro i (4) years, Evolution Longlife, Protégé and Farentheit 450 (1) Year. All other tools (2) years. (must fill warranty card)
  • Jessica UV/LED Lamp: (1) year defective replacement warranty (must fill warranty card)
  • Jessica thermal booties and mitts: 90 days defective replacement warranty (must fill warranty card)

2.2 CLIPPER/TRIMMER WARRANTIES

All clippers and trimmers are final sale and must be accompanied with original packaging and accessories for warranty to be valid.

  • Andis electrical: Thirty (30) day defective replacement warranty.
  • Babyliss/Forfex electrical: One (1) year defective replacement warranty.
  • Oster electrical: Thirty (30) day defective replacement warranty.
  • Wahl Clippers / Trimmers: 60 day defective replacement warranty.
  • Wahl Hot Lather Machine: 1 year defective replacement warranty.

2.3 SHEAR WARRANTIES

All shears are final sale. Manufacturer warranty only.

Dannyco, Japanese and Jaguar shears: One-year manufacturer warranty only.

All additional shear brands: Manufacturer warranty only.

3. FURNITURE

3.1 FURNITURE TERMS

All furniture, equipment are final sale. No returns or exchanges are allowed.

All furniture sales are prepaid. Full payment is required before the product is shipped.

Shipping fees are always an additional cost. There is no free shipping on furniture orders.

If you receive your furniture shipment and noticed damage on any of the boxes, please do not sign the shipment. If the shipment is signed, please ensure you document on the bill of landing, the number of damaged boxes and have the driver sign it immediately. Windsor Beauty Supply will replace damaged furniture at no cost.

3.2 FURNITURE WARRANTIES

Warranty on styling chairs is five (5) years on hydraulic pumps from Belvedere and Global, ten (10) years on Belmont hydraulic pumps and two (2) years on AGV hydraulic pumps.

Warranty on all chair tops is one (1) year.

Fabrics are not warranted against fading, staining, soiling, normal wear and tear, negligence or abuse.

Windsor Beauty will not guarantee to match upholstery as slight variations in color may occur between dye lots. Although we attempt to minimize these variances, they do occur.

Warranty on Unique Styling Mats is five (5) years. Warranty doesn’t cover damage caused by sharp objects or high heels.

No warranty on glass after delivery.

Warranty includes the replacement of the defective item; any shipping costs are the customer’s responsibility.

Windsor Beauty Supply is not responsible for any damage caused by improper handling of the furniture by owners or trades people.

Windsor Beauty Supply is not responsible for any damage that is a result of improper installation or labor especially on items that require plumbing or electrical work.

The warranty on any furniture item starts from the invoice date.

4. CREDIT CARD PAYMENTS

The best way to purchase any product from the Windsor Beauty Website is payment via a credit card. For a credit card payment, we will ask you specific, relevant information we require for the various authorization and verification process of the purchase. We regret to inform you that we will not be able to execute your order until the authorization and verification processes are cleared. 

5. CHARGING YOUR CREDIT CARD

As soon as your order is processed, we apply the order total to your credit card. Once the order is shipped, delay in the shipment or installation will not relieve you of your obligation to accept any charges for the particular transaction.  

6. PAYMENT DISPUTES

Windsor Beauty may go for litigation in the case of payment disputes. If your credit card company refuses payment, we may delay the shipment, or cancel the order outright. Additionally, we may deduct any sums that you owe us from any amount due to you. In addition, we will be entitled to reasonable costs that we incur for collection, including legal fees.

7. CREDIT CARD SECURITY

Credit card security is foremost in our minds, and we appreciate the care that our customers take about their personal and critical information.

We do not store credit card numbers(s) on our customer's profile. You will need to re enter your credit card information during every order you place with us. 

8. SHIPPING AND SHIPPING CHARGES

Provided your orders are in stock, we will ship your orders within three business days, post the receipt of your order and credit card verification. We ship all our orders via Canada Post from the Windsor Beauty office closest in proximity to the delivery address.

The EDD (estimated delivery dates) are calculated based on which orders are received Monday to Friday, holidays excluded. We do not ship or deliver any orders on holidays and weekends. Moreover, we cannot guarantee the delivery date and time for any order.

Additional Standard Shipping charges may apply based on rural locations and furniture orders.

Shipping Method:  Canada Post Expedited Ground Service.

Estimated Arrival Time: 5-10 business days from date of shipment.

9. SALES TAX

We collect sales tax from customers as is required by the with the Provincial and Federal legislation. 

10. PRICES

The prices listed on the Windsor Beauty Website for a particular product is the price that the product is available for, at the time we receive your order. We change the prices from time and time. It is also possible that there is an error in the pricing of a particular product in which case the charge that appears on your final invoice will be correct. Any prices that appear online will be overridden by our system in which case the amount preauthorized on your credit card may vary from the final checkout/invoiced amount. All prices are in Canadian dollars. The prices on the Windsor Website are exclusive of sales tax and shipping charges.

11. RETURNS AND EXCHANGES

No Refunds. Exchange or credit only.

12. LIMITATIONS OF WINDSOR BEAUY SUPPLY LIABILITY

Windsor Beauty Supply will not be liable for any special, indirect, consequential damages that are a result of the use or inability to use this site, or from the purchase and use of products available on the Windsor Beauty Supply Website. This is true, even in the case that Windsor representative has been advised of the possibility of such damages. The total liability of Windsor Beauty and Damages for all damages, losses, and a cause of action (in tort, contract or legal theory) shall in no event, exceed the amount that you paid for the product purchased on the site.

13. GOVERNING LAW AND JURISDICTION

These terms are in accordance with the laws of the Province of Ontario, and are exclusive of its choice of law rules. The courts in Ontario have the sole jurisdiction and venue of any legal proceedings.

If any of these provisions are held by a court of law, or other tribunal with competent jurisdiction to be unenforceable, these provisions shall be limited, or eliminated to the minimum extent necessary. These terms shall remain in full force and effect otherwise. The prices, product descriptions and other illustrations can be changed at any time, without prior intimation. The inventory of some items limits itself to the amount of supply in hand.